If you’ve received a call or letter from Gatestone, you’re likely wondering who they are and what they do. Gatestone Debt Collection is a Canada-based agency that also operates in the U.S., focusing on third-party debt recovery. Their clients range from telecom companies and banks to government agencies and utilities. But whether you’re a consumer trying to understand their tactics or a business exploring your collection options, it's important to know how they operate.
Let’s break down how Gatestone handles collections, what rights you have when dealing with them, and how their methods compare to the more tailored and compliant approach offered by Advanced Collection Bureau (ACB).
What Is Gatestone Debt Collection?
Gatestone & Co. is a multinational collection agency that provides outsourcing services, including customer service, accounts receivable management, and first- and third-party collections. Their debt collection wing focuses on recovering delinquent accounts on behalf of their clients.
Because of their size and range of operations, Gatestone typically uses high-volume tactics like automated dialing systems, letter templates, and call center agents. This allows them to pursue large numbers of accounts quickly, but it may lack the customization and personal communication that many businesses and property managers prefer.
To understand the basics of collection processes, visit How Does Debt Collection Work?.
Do They Use Aggressive Tactics?
Reports about Gatestone vary. Some consumers have complained about frequent phone calls or being contacted for debts they didn’t recognize. Like many agencies operating at scale, Gatestone walks a fine line between persistence and pressure. If they are collecting a legitimate debt, they are legally allowed to contact you—but they must follow the Fair Debt Collection Practices Act (FDCPA).
Under FDCPA rules, collectors cannot harass you, use abusive language, or misrepresent the amount owed. If you feel Gatestone is violating your rights, you can request written validation of the debt or ask them to communicate in writing only.
For a deeper understanding of your rights under debt collection laws, read Fair Debt Collection Practices Act: Your Rights Explained.
How Gatestone Compares to ACB
At Advanced Collection Bureau, we take a different approach. While Gatestone may focus on call volume and generic scripts, ACB focuses on tailored strategies, respectful communication, and twice-monthly credit reporting to motivate repayment.
We also provide services exclusively from within the United States, giving our clients peace of mind that their collections are being handled locally and in compliance with U.S. laws. Our skip tracing tools help us locate tenants or debtors quickly, and our detailed documentation supports legal action when necessary.
If you’re a landlord or business owner dealing with tenant debt, a personalized, U.S.-based partner like ACB may yield better results than a large, offshore agency. Learn how we specialize in these recovery services in How a Debt Collection Agency Can Help Recover Lost Revenue.
How to Respond to Gatestone Debt Collection
If you’ve been contacted by Gatestone and you believe the debt is valid, ask for a written debt validation letter. You’re entitled to this under federal law. Review the details carefully, and if anything is incorrect or seems unfamiliar, dispute the debt in writing.
If the debt is yours and you can pay, try negotiating a payment plan that works for you. If you're a business or landlord dealing with hard-to-reach debtors, it might be time to involve a collection partner that aligns with your values and goals.
To understand how compliance, transparency, and communication improve recovery, visit Maintaining Positive Tenant Relationships During the Debt Collection Process.
Need a smarter, more respectful way to recover your debt? Work with us and see how ACB helps businesses get results without compromising professionalism.
