Rent recovery is one of the most critical challenges in property management. Whether you're overseeing a single rental home or managing a portfolio of multifamily units, missed rent payments can quickly disrupt cash flow and create legal complications. That’s where a solid property management partner becomes invaluable.
Premier Property Management has built a reputation for handling rent collection with both professionalism and persistence. But how exactly do they help landlords recover rent while maintaining positive tenant relationships? And where do their responsibilities end when tenants default?
In this article, we’ll explore Premier Property Management’s approach to rent recovery, how they fit into your overall collection strategy, and when landlords should consider partnering with a specialized debt recovery firm like Advanced Collection Bureau (ACB).
Who Is Premier Property Management?
Premier Property Management is a mid-to-large-sized company that manages residential rental properties across various U.S. markets. Their services typically include marketing vacant units, screening tenants, handling maintenance requests, and, of course, collecting rent.
While not as massive as companies like Greystar or Douglas Elliman, Premier has carved out a niche in affordable housing and mid-tier markets. This often means they serve a broader range of tenants—some of whom may be more vulnerable to financial instability.
How Premier Handles Rent Collection
Premier Property Management uses automated rent collection systems to streamline the payment process. Most tenants are encouraged to pay online through a portal that accepts bank transfers or credit card payments. This system improves convenience, encourages on-time payments, and provides a digital record of all transactions.
When payments are missed, Premier typically follows a step-by-step internal process. This may include reminder emails, late fees, and formal notices before escalating to legal action. Their goal is to resolve the issue early—without damaging the landlord-tenant relationship.
Still, like most management companies, Premier will eventually defer to the legal eviction process or advise property owners to consider third-party debt recovery for former tenants. This is where the partnership with a collection agency becomes vital.
If you’re unsure whether your management company is doing enough to protect your rental income, our blog on how to measure the success of your apartment community’s debt recovery efforts can help clarify what metrics to look for.
Where Their Responsibility Ends
Premier does not operate as a licensed collection agency, so once a tenant moves out owing money, their ability to recover that debt is limited. Property owners are then faced with a few options: write off the loss, attempt recovery themselves, or bring in a professional.
This handoff is a critical point in the rent recovery process. Many landlords mistakenly assume their management company will chase down every unpaid balance. In reality, collection efforts beyond the lease’s life cycle require specialized tools like credit reporting, skip tracing, and legal compliance that go beyond what property managers can (or should) do.
If you're unclear about what responsibilities lie with your property manager and what should be outsourced, we cover this in more detail in our post on why property managers should outsource debt collection.
How ACB Complements Premier’s Process
At Advanced Collection Bureau, we work closely with landlords and property management firms like Premier to ensure no unpaid balance falls through the cracks. Our services are especially useful after a tenant moves out or abandons a lease.
We use advanced skip tracing to locate tenants who’ve disappeared, credit reporting to apply pressure ethically, and professional communication to maximize recovery without damaging reputations.
Our contingency-based model means landlords only pay if we collect—and we don’t charge interest or hidden fees. With over 25 years of experience, ACB is the go-to solution when rent recovery goes beyond the capabilities of your management company.
Want to know how technology is transforming this process? Read our article on how the role of technology is streamlining apartment debt recovery for more insights.
Maintaining Positive Tenant Relations During Recovery
It’s worth noting that Premier, like many property management companies, walks a fine line between enforcing lease terms and preserving tenant goodwill. Heavy-handed tactics can result in bad reviews, legal pushback, or unnecessary vacancies. That’s why they often prefer to bring in professionals when the situation becomes more complex.
At ACB, we’re committed to responsible debt recovery. We operate under strict legal compliance, emphasize clear communication, and maintain the dignity of every individual involved. Learn more about our people-first approach in Maintaining Positive Tenant Relationships During the Debt Collection Process.
Final Thoughts
Premier Property Management does a solid job helping landlords collect rent and maintain stability in their rental communities. Their automated systems, proactive reminders, and structured processes offer a strong first line of defense. But when rent goes unpaid and a tenant disappears, it’s time to bring in a recovery partner that specializes in results.
Advanced Collection Bureau can help you recover past-due rent in a way that’s ethical, legal, and efficient—so your property stays profitable and professional.
