When your phone breaks, your appliance fails under warranty, or you need renters insurance, there's a good chance Assurant is working behind the scenes to protect your investment. But who exactly is Assurant, and what makes this company such a major player in the protection and insurance industry?
Understanding Assurant's Foundation and History
Assurant traces its roots back over 125 years to the founding of the La Crosse Mutual Aid Association in Wisconsin in the early 1890s, which originally sold disability insurance. The company that would become Assurant underwent several transformations over the decades, including being acquired by Dutch company NV AMEV in 1978, before eventually spinning off as an independent company.
In 2004, the company separated from its European parent Fortis Insurance and rebranded as Assurant, Inc., completing an initial public offering valued at $1.76 billion, making it the fourth largest IPO that year. Today, Assurant ranks 325 on the Fortune 500 list of the largest companies in the United States by revenue.
Where Assurant Operates
Assurant is headquartered in Atlanta, Georgia, with its main corporate office located at 260 Interstate North Circle S.E., Atlanta, Georgia, 30339. However, the company maintains a substantial global presence, operating in more than 21 countries across North America, Latin America, Europe, and Asia Pacific regions.
The company's extensive network allows it to serve hundreds of millions of consumers worldwide while maintaining local market expertise in each region where it operates.
Core Business Segments and Services
Assurant operates through two primary business segments that define its market approach:
Global Lifestyle
The Global Lifestyle segment focuses on protecting connected devices and consumer electronics. This division offers mobile device protection services, extended service contracts for consumer electronics and appliances, and vehicle protection services. If you've ever purchased phone insurance through your wireless carrier or an extended warranty for a major appliance, Assurant likely administered that protection plan.
The company protects over 64 million mobile devices worldwide and has become a dominant force in the device protection market. Their services include repair solutions, trade-in programs, and comprehensive device care that extends the lifecycle of consumer electronics.
Global Housing
Through its Global Housing segment, Assurant provides critical insurance products for the residential market. These services include lender-placed homeowners insurance, manufactured housing insurance, renters insurance, and other property-related protection products. The company manages policies covering approximately 32 million mortgages and provides renters insurance to millions of tenants across the country.
Industries Served and Key Partnerships
Assurant doesn't typically sell directly to consumers. Instead, the company partners with leading brands across multiple industries to deliver white-label protection solutions. Their major industry partnerships include:
- Mobile carriers and telecommunications providers
- Consumer electronics retailers
- Auto dealers and automotive service providers
- Financial institutions and mortgage servicers
- Property management companies
- Funeral service providers
These B2B2C relationships allow Assurant to reach consumers through trusted brands they already do business with, creating seamless protection experiences at the point of sale.
How to Contact Assurant
Getting in touch with Assurant depends on which service you need assistance with. The company maintains multiple contact channels:
General Corporate Contact:
- Main Phone: 1-770-763-1000
- Corporate Office: 260 Interstate North Circle S.E., Atlanta, GA 30339
- Website: www.assurant.com
Customer Service Lines:
- Renters Insurance: 1-800-432-8612
- Auto Vehicle Service Contracts: 1-877-900-0345
- Appliance Warranties: 1-800-626-2224
- General Product Support: 1-800-550-2827
- Claims Reporting: 1-800-358-0600 (24/7)
For specific product support or to file a claim, Assurant recommends visiting their phone directory page to find the appropriate department for your needs.
Company Scale and Market Impact
The numbers behind Assurant demonstrate the company's massive reach in the protection services industry:
- 325 million consumers protected worldwide
- 64 million mobile devices under protection
- 56 million vehicles, heavy trucks, and equipment protected
- 32 million mortgages serviced
- Operations in 21 countries globally
- Approximately 14,000 employees worldwide
These figures position Assurant as one of the largest specialty insurance and protection services companies operating today.
Recent Strategic Focus
In recent years, Assurant has streamlined its operations to focus on its core competencies in lifestyle and housing protection. The company exited the health insurance marketplace in 2015 and sold its employee benefits division to concentrate resources on device protection, vehicle services, and property insurance products.
This strategic refocusing has allowed Assurant to invest heavily in digital transformation, customer experience improvements, and innovative protection solutions for the connected world. The company has also made significant acquisitions, including The Warranty Group in 2018, which remains its largest acquisition to date and significantly expanded its global service contract capabilities.
Working With Debt Collection Agencies
When insurance companies and property management firms partner with Assurant for protection services, unpaid balances and outstanding claims occasionally require collection efforts. This is where specialized debt collection agencies come into play. Companies like Advanced Collection Bureau work with insurance providers and property managers to recover outstanding debts while maintaining compliance with federal regulations.
Understanding what debt collectors can and cannot do is critical for both creditors and consumers. The Fair Debt Collection Practices Act provides clear guidelines that protect consumers while allowing legitimate debt recovery efforts.
For businesses working with Assurant or similar insurance providers, partnering with experienced collection agencies that specialize in residential collections or medical collections can help recover unpaid premiums or outstanding balances without damaging customer relationships.
Company Values and Workplace Culture
Assurant has earned recognition as a desirable employer, recently appearing on Great Place to Work's list of certified companies. The company emphasizes diversity and inclusion, with perfect scores on the Human Rights Campaign's Corporate Equality Index for multiple consecutive years.
The organization focuses on innovation, employee development, and maintaining high ethical standards throughout its operations. Assurant's Global Code of Business Conduct and Ethics outlines expected behaviors and provides channels for reporting potential violations.
Assurant's Digital Innovation
In today's connected world, Assurant has invested significantly in digital platforms that improve customer experience and streamline claims processing. The company's online portals allow policyholders to file claims, track repairs, manage policies, and make payments without phone calls or paperwork.
Their mobile device protection services include same-day repair options at authorized service centers, overnight replacement programs, and innovative trade-in solutions that give consumers value for their old devices while promoting sustainable practices.
Looking Forward
As consumer behavior continues to evolve and more devices become connected, Assurant positions itself at the intersection of technology and protection services. The company's focus on innovation, customer experience, and strategic partnerships with leading brands suggests continued growth in the specialty insurance and protection services market.
For businesses seeking insurance solutions or protection programs, Assurant's B2B approach offers white-label solutions that can be customized to fit specific brand requirements. For consumers, while you may not always see the Assurant name directly, the company's services protect hundreds of millions of devices, homes, and vehicles worldwide.
The Bottom Line
Assurant is far more than just another insurance company. It's a global protection services leader that touches nearly every aspect of modern consumer life, from the phone in your pocket to the home you live in and the car you drive. With over 125 years of experience, operations in 21 countries, and protection for more than 325 million consumers worldwide, Assurant has established itself as an essential partner for businesses and a trusted protector for consumers.
Whether you're a property manager looking for insurance solutions, a retailer seeking extended warranty programs, or simply a consumer trying to understand who's behind your device protection plan, Assurant represents one of the most significant players in the specialty insurance and protection services industry today.
For more information about Assurant's services, visit their official website at www.assurant.com or call their main corporate line at 1-770-763-1000. To explore their various office locations worldwide, check their office locations directory.
