How debt recovery practices can support the goals of the FHA and ensure non-discriminatory treatment of tenants.

Strategies for recovering debt while respecting the unique needs and challenges of older tenants.

How individual property owners can effectively recover debt from tenants who work in the gig economy.

Understand the requirements and best practices for reporting delinquent accounts to credit agencies.

How using collaborative negotiation techniques can lead to more mutually beneficial outcomes in debt collection.

Explore how developing emotional intelligence skills can help collectors better connect with debtors and achieve positive outcomes.