Industry Insights
January 20, 2026
Is a collection agency the same as a law firm?
Collection agencies and law firms both work to recover unpaid debts, but they're not the same. Collection agencies use phone calls, letters, and negotiations to encourage payment, while law firms can file lawsuits, obtain judgments, and use legal enforcement like wage garnishment. Both must comply with the Fair Debt Collection Practices Act when collecting consumer debts. Understanding which entity is contacting you affects your risk level and strategy. This guide explains the key differences, when each makes sense for creditors, what legal protections apply, and how businesses can choose the right approach for debt recovery.